Business Administration - Level 4 Diploma (NVQ)

Course overview

National Vocational Qualifications are one of the most popular qualifications within industry as they are delivered during working hours and demonstrate competency within a job role. These qualifications are based on national occupational standards, which are statements of performance that describe what competent people in a particular occupation are expected to be able to do. They cover all the main aspect of a specified occupation, including current best practice and are ideal for addressing skills gaps as well as identifying competence.

To achieve the full qualification, candidates must attain a minimum of 39 credits in total, comprising all the mandatory units (Group A) and the remaining credits will be achieved by selecting the following optional units; a minimum of 19 credits from group B.

The Learning and Skills Development Officer will provide support and guidance in selecting the appropriate units.

Mandatory Units (20 Credits)

• Manage and be accountable for own performance within a business environment
• Evaluate and improve own performance in a business environment
• Support the purpose and values of an organization
• Support sustainability in a business environment
• Assess, manage and monitor risk within a business environment
• Communicate in a business environment

Optional Units – Group B (minimum 19 credits)

• Evaluate and solve business problems
• Make decisions in a business environment
• Negotiate in a business environment
• Manage an office facility
• Propose and design administrative services
• Prepare, co-ordinate and monitor operational plans
• Implement, monitor and maintain administrative services
• Contribute to running a project
• Manage a project
• Plan and organise an event
• Co-ordinate an event
• Plan and organise meetings
• Organise business travel or accommodation
• Evaluate the organisation of business travel or accommodation
• Chair meetings
• Develop a presentation
• Deliver a presentation
• Deliver, monitor and evaluate customer service to external customers
• Use customer service as a competitive tool
• Monitor and solve customer service problems
• Plan, organise and control customer service operations
• Support the design and development of an information system
• Monitor information systems
• Analyse and report data
• Design and develop an information system
• Order products and services
• Agree a budget
• Prepare specifications for contracts
• Manage budgets
• Invite tenders and select contractors
• Monitor and evaluate contracts
• Contribute to innovation in a business environment
• Plan change for a team
• Plan change across teams
• Implement, monitor and review change
• Manage physical resources
• Manage the environmental impact of work activities
• Develop working relationships with colleagues and stakeholders
• Provide leadership and direction for own area of responsibility
• Support learning and development within own area of responsibility
• Monitor and review business processes
• Recruit staff in own area of responsibility

Entry requirements

To be working a minimum of 10 hours per week in a appropriate vocational role which will enable you to gather the evidence for your qualification

How will I be assessed?

Assessment for this qualification will be via direct observation in the working environment.  Knowledge will also be assessed via assignments or a portfolio of evidence.  Some of the evidence used in portfolios will include; witness testimonies, professional discussion and and written records. 

What can I do next

Upon completing this qualification a review will take place with yourself and your employer to discuss progression opportunties which may lead to further study.