Hospitality Supervisor, Level 3 (Standard)

Course overview

Supervising staff and activities within hospitality businesses including bars, cafes, conference centres, restaurants and hotels.

Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.

The Hospitality Supervisor, Level 3 (standard) will give apprentices the opportunity to develop the following skills:

• Business
• People
• Customers
• Leadership

Hospitality supervisor apprentices must select one of the following operational areas in line with their specialist function:

• Food and beverage Supervisor
• Bar supervisor
• House Keeping supervisor
• Concierge Supervisor
• Front office supervisor
• Events Supervisor
• Hospitality Outlet Supervisor

Entry requirements

Employers will set their own entry requirements, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.

What can I do next

Progression from this apprenticeship could be into a hospitality management position.